"How Do We Turn
Business Benefits OF Understanding Your Customers' Journey
THE FIRST STEP : Your Customers' Journey MAP
Who Is This For?
BILLING / ACCOUNTS DEPT HEADS
Provide insightful statement on every channel your customers use.
CUSTOMER CARE / SeRVICE DEPT HEADS
Reduce service overheads and load with pre-emptive communications.
TECHNICAL / TECHNOLOGY DEPT HEADS
Bring about the omni-channel customer experience (CX) without losing time and data.
DIGITAL TRANSFORMATION LEAD
Connect your legacy CRM or data systems to the modern cloud and re-purpose them
SYSTEMISE YOUR CUSTOMER EXPERIENCE = SYSTEMISE YOUR PROFITS
Customers’ expectations are rapidly evolving. Before Covid, enterprises are already finding ways to take control of their customer communications. In this post-Covid era, it is no longer a ‘want’ but a ‘need’. The question is how do we develop a Customer Journey Map (CJM) as a start of a blueprint to harness the technology to adapt and fulfill our ever-changing customer engagement needs? Let’s start that process together.
START YOUR Customer Journey Mapping (CJM) PROCESS
CUSTOMER JOURNEY MAPPING (CJM)
DETAILS ON THE LIVE CJM SESSION
This is a by-invitation only consultation session. It is a ‘custom-tailored’ session to ensure that our time is well spent. We will be in touch with you to arrange for a date-time that works for all.
Due to this Covid period, this session is done online over MS Team for everyone’s safety.
The session duration is dynamic between 45 minutes or as long as 1.5 hours, depending how the session progresses.
The session is only as helpful as your preparation made. We will be in touch to let you know once you register.
This is decided to be the fastest way for us to select 3 to 5 companies in Singapore whom we can roll-out a pilot trial with to roll out a series of Customer Communication Management (CCM) and Customer Experience (CXM) initiatives, while giving value to as many companies as we consult with.
Request for a live CJM Consult Session
What Will YOu Take Away From The Live CJM Session?
GETTING INTO YOUR CUSTOMERS' MIND...
"Key Moments"
Identify the critical touch points of your customer's journey.
"Decision
Narrative"
Narrative"
Understand buying decision and consideration factors.
"Channels Choices"
Discover where and how your customers would like to be engaged.
CJM is the first step to transforming your Customer Communication Management (CCM) efforts in 2021.
Why Are Companies Doing It Already?
% of marketers concerned that they are at a competitive disadvantage due to CX.
Concerned
68%
% of Millennials prefer smartphones for customer service interactions.
Prefers Smartphone
90%
% of customers say they would be willing to share more personal data with a company that offers a great experience.
Willing to share
63%
% of consumers trust retailers to provide effective guidance through the pandemic.
Trust
13%
CLIENTS Who BENEFITTED FROM OUR SOLUTIONS
