Customer Communication

Enhance the way you connect with your customers seamlessly across multi-channels via globally tried and tested solutions

On the digital transformation journey of your company, a right Customer Communication Management (CCM) Platform will help your organization overcome the inherent obstacles of assembling the information and delivering it through various channels. The millennial and digital native generation has changed the way brands had been doing business for so long. The expectations of customers have evolved with the advancement of digital technology. They want to consume information the way it makes sense to them, whether it is through a single channel like a website, social media, blogs, email, SMS, mobile or online chat. Tailoring these communications, making them personalized to meet the expectations of individuals, giving them the same information irrespective of the channel they chose to consume the information and finally seamless delivery of these messages is complex. It involves assembling content from various existing documents, variable data from various heterogeneous systems and information stored in other core business applications.

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Why Choose Us

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Advisory & Consulting Services

Benchmarking & professional consultancy Recommendations for improvement and enhancement

Template Development

Creation of forms to manage data sets from multiple sources Template designs as per needs of business process owners Configuration of business rules and workflows

Development & Integration

Development of end-to-end solutions for BFSI, utility, telecom industry. Batch, interactive & dynamic communication
Bank statements, cheques & invoices, 401K plans, benefits, booklets, energy bills, letters, etc.

Version Upgrades & Migration

Legacy versions to newer ones
From legacy composition tool to the latest version of a new age CCM solution(s)

QA & Testing

Output based testing
Output comparison testing
Automated testing

Managed Services

L1, L2 & L3 support
Change request/ enhancement

Explore What We Are Doing Better

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What People Say About Us

Client Testimonials

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