How Are You Keeping Touch With your Customers During Covid?

How Can Your Enterprise Systemise Your Customer Experience (CX) Management?

KEY GOALS AND BENEFITS OF CX FOR YOUR ENTERPRISE

Who IS THIS FOR?

BILLING / ACCOUNTS DEPT HEADS

Provide insightful statement on every channel your customers use.

CUSTOMER CARE / SeRVICE DEPT HEADS

Reduce service overheads and load with pre-emptive communications.

TECHNICAL / TECHNOLOGY DEPT HEADS

Bring about the omni-channel customer experience (CX) without losing time and data.

DIGITAL TRANSFORMATION LEAD

Connect your legacy CRM or data systems to the modern cloud and re-purpose them

CX Upgrade Pilot Trial Invitation

UPGRADE YOUR CUSTOMER EXPERIENCE

Customers’ expectations are rapidly evolving. Before Covid, enterprises are already finding ways to take control of their customer communications. In this post-Covid era, it is no longer a ‘want’ but a ‘need’.  The most ideal customer communication scenario would be to be able to systemise and automate the CC and CX process effectively and reliably. The question is how do we develop a blueprint and harness the technology to adapt and fulfill our ever-changing customer engagement needs?

Pilot Trial Exploration Session Details

DETAILS ON YOUR LIVE CX EXPLORATION SESSION

This is a by-invitation only consultation session. It is a ‘custom-tailored’ session to ensure that our time is well spent. We will be in touch with you to arrange for a date-time that works for all.

Due to this Covid period, this session is done online over MS Team for everyone’s safety. 

The session duration is dynamic between 45 minutes or as long as 1.5 hours, depending how the session progresses.

The session is only as helpful as your preparation made. It can be an educational session or a consultation session, depending on your level of readiness of information.

This is decided to be the fastest way for us to select 3 to 5 companies in Singapore whom we can roll-out a pilot trial with to roll out a series of Customer Communication Management (CCM) and Customer Experience (CXM) initiatives, while giving value to as many companies as we consult with.

REQUEST FOR A CONSULTATION

What Will You Takeaway From THe Session?

Why Is Customer Experience (CX) Important in 2021?

KEY CX INSIGHTS

% of marketers concerned that they are at a competitive disadvantage due to CX.
Concerned 68%
% of Millennials prefer smartphones for customer service interactions.
Prefers Smartphone 90%
% of customers say they would be willing to share more personal data with a company that offers a great experience.
Willing to share 63%
% of consumers trust retailers to provide effective guidance through the pandemic.
Trust 13%
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