Customers’ expectations are rapidly evolving. Before Covid, enterprises are already finding ways to take control of their customer communications. In this post-Covid era, it is no longer a ‘want’ but a ‘need’. The most ideal customer communication scenario would be to be able to systemise and automate the CC and CX process effectively and reliably. The question is how do we develop a blueprint and harness the technology to adapt and fulfill our ever-changing customer engagement needs?
This is a by-invitation only consultation session. It is a ‘custom-tailored’ session to ensure that our time is well spent. We will be in touch with you to arrange for a date-time that works for all.
Due to this Covid period, this session is done online over MS Team for everyone’s safety.
The session duration is dynamic between 45 minutes or as long as 1.5 hours, depending how the session progresses.
The session is only as helpful as your preparation made. It can be an educational session or a consultation session, depending on your level of readiness of information.
This is decided to be the fastest way for us to select 3 to 5 companies in Singapore whom we can roll-out a pilot trial with to roll out a series of Customer Communication Management (CCM) and Customer Experience (CXM) initiatives, while giving value to as many companies as we consult with.